Refund Policy at PlainHaven Pizzeria
At PlainHaven Pizzeria, located at Pizzeria Da Marco, Via di Santa Prisca 11, 00153 Rome, Italy, our goal is to ensure satisfaction with your purchase. This Refund Policy outlines our commitment to assisting you with any order discrepancies or requests for refunds. By purchasing from our website (plainhaven.site), you agree to this policy in its entirety.
Cancellation Policy
We understand that plans can change. You can cancel your order within 5 minutes of placing it by contacting us at +39 06 574 6318. If your order has not begun preparation, we will cancel it and process a full refund in the original form of payment.
Refund Eligibility
If you are not satisfied with your purchase due to an error on our part or because the product was received in a defective or damaged state, you may be eligible for a refund or exchange. Please contact us within 2 hours of order receipt to initiate the process.
Incorrect or Incomplete Orders
If your order arrives incorrect or incomplete, please call us immediately at +39 06 574 6318. We will assess the situation and, when appropriate, offer a partial refund, full refund, or order replacement.
Quality Concerns
Quality is at the heart of PlainHaven Pizzeria. If you believe the product received does not live up to our standards or your expectations, contact us with detailed feedback. Depending on the circumstance, we may offer a replacement, voucher, or refund in €.
Non-Refundable Items
Please note that certain items, such as gift cards and promotional products, are non-refundable. We also cannot issue refunds for orders that have been completed as requested and without error.
Processing Refunds
Upon acceptance of your refund request, we will process your refund as swiftly as possible. The refund will be credited back to the original method of payment within 7-10 business days, depending on your financial institution.
Contact Information
If you have any questions regarding your order or this Refund Policy, please contact us at +39 06 574 6318. Our customer service team will guide you through the process and answer any questions you may have.
Policy Updates
PlainHaven Pizzeria reserves the right to modify or update this Refund Policy at any time. We encourage customers to review it regularly. Your continued use of our services at plainhaven.site constitutes your agreement to the latest version of this policy.
Limitation of Liability
PlainHaven Pizzeria shall not be liable for any special, consequential, or exemplary damages resulting from the use of our service, the inability to use the service, or the cost of procurement of substitute products or services.
Last updated: April 2023